How Triphase Technologies reduced their DSO by 3x with EBizCharge™

Industry

Lighting

Headquarters

Zionsville, In

Company Size

Medium-sized business

Integration With

Acumatica

Interview with Triphase Technologies

The problem

Triphase was manually printing invoices, stuffing envelopes, applying postage, and waiting days for them to arrive to customers. Every payment came in by paper check or phone, was manually entered and manually reconciled in their ERP, adding time and introducing the risk of error at every step. The AR team was stuck spending a lot on things that could be automated.

The solution

Triphase implemented EBizCharge’s Acumatica payment integration, giving their team everything they needed to run payments entirely inside Acumatica and digitize every AR step.

Digital invoices now go out directly from Acumatica, are automatically uploaded to the customer payment portal, and customers are notified of the invoice via email. Customers can pay on their own time via credit card, debit card, or ACH.

EBizCharge also gave Triphase the ability to offer surcharging, a way to offer the convenience of paying via credit card, without absorbing the fees that typically come with that. Customers who choose to pay by credit card cover the cost, giving Triphase flexibility without affecting margins.

Every payment made posts automatically to open invoices and the general ledger in Acumatica. No re-entry. No end-of-day reconciliation. The books update the moment a customer pays.

“I’d tell any lighting business that if you’re still printing invoices and manually entering payments into your ERP, get EBizCharge. Our customers pay so much faster now since they have more payment options and can go into the customer portal and pay on their own time. My job is less manual with invoices going out digitally and everything syncing into Acumatica automatically.”

Jennifer, Office Manager at Triphase Technologies

The results

Customers started paying faster. Digital invoices arrive instantly with a payment link already attached, and the customer payment portal removed every barrier to paying. The shift away from paper also eliminated a meaningful chunk of manual work and cost with no more printing, stuffing, stamping, or mailing. And with payments syncing directly into Acumatica, manual reconciliation was eliminated and the AR team eliminated time spent doing so many manual tasks.

3x Reduction in days sales outstanding: Removing friction at every step sped up how quickly Triphase customers pay their outstanding invoices
2+ hrs saved per week on payment processing
Faster customer payments since going live with the portal
Zero manual reconciliation steps after going live

Create AR efficiency

Works natively inside your existing tools

The EBizCharge payment solution saves time, eliminates errors, and improves efficiency by allowing you to send payment requests from inside your existing ERP or accounting software.

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