How Dekra-Lite used customized fraud modules to limit the amount of failed online transactions.
How Dekra-Lite used customized fraud modules to limit the amount of failed online transactions.
Industry:
Decoration & Design
Decoration & Design
Headquarters:
Santa Ana, Ca
Santa Ana, Ca
Locations:
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The problem
The problem
Dekra-Lite struggled to manage their incoming Magento store payments from online orders. Cards didn't go through and orders wouldn't be processed which forced their team to call customers on a frequent basis. This caused a major problem with the efficiency of their invoicing process.
Instead of focusing on more important tasks, Dekra-Lite's accounting team had to manually monitor payments and follow up with customers each time a payment declined.