How Dekra-Lite used customized fraud modules to limit the amount of failed online transactions.

How Dekra-Lite used customized fraud modules to limit the amount of failed online transactions.

Industry:

Decoration & Design

Decoration & Design

Headquarters:

Santa Ana, Ca

Santa Ana, Ca

Locations:

1

1

Learn how EBizCharge can reduce time spent tracking down customer payments.

The problem

The problem

Dekra-Lite struggled to manage their incoming Magento store payments from online orders. Cards didn't go through and orders wouldn't be processed which forced their team to call customers on a frequent basis. This caused a major problem with the efficiency of their invoicing process.

Instead of focusing on more important tasks, Dekra-Lite's accounting team had to manually monitor payments and follow up with customers each time a payment declined.

Learn how EBizCharge can reduce time spent tracking down customer payments.

We had a lot of issues with having to always call back customers with credit card problems. Cards didn't go through ... things like that. That stuff has completely gone away 100% online.

We had a lot of issues with having to always call back customers with credit card problems. Cards didn't go through ... things like that. That stuff has completely gone away 100% online.

Eddie De La Rosa from Dekra-Lite

The solution

The solution

EBizCharge proved to be the solution Dekra Lite needed to overcome their ongoing inefficiency. EBizCharge provides merchants with the highest level of security settings available. With a versatile selection of a dozen fraud modules at their disposal, businesses have the flexibility to tailor their security measures precisely to their unique needs. Among the commonly used fraud modules are options such as IP blocking, country blocking, and duplicate transaction blocking.

These fraud modules are designed to seamlessly function across all of our eCommerce and accounting integrations, ensuring that your business isn't confined to a one-size-fits-all security framework across various points of payment acceptance.

See just how easily EBizCharge can be implemented in your business.

The results

The results

  • Eliminated unwanted declined transactions
  • Added an online portal for customers to view and pay invoices

Dekra-Lite found an easy fix to their problem of declined online transactions. After connecting EBizCharge to their Magento store, they took control of their security settings to ensure transactions weren’t mistakenly being inaccurately declined and their accounting team no longer had to manually monitor these transactions.

Dekra-Lite also implemented a customer payment portal to create an even more “hands-free” payment system for their employees and provide a more convenient way for customers to view and pay invoices.

With EBizCharge, Dekra-Lite found a seamless payment solution to secure and streamline its payments and automate manual accounting processes.

More customer stories

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Decoration & Design

Dekra-Lite–
How Dekra-Lite used customized fraud modules to limit the amount of failed online transactions.

Consulting

Gap International–
How Gap International used email pay in Sage Intacct to create a convenient customer payment process.

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