How Dekra-Lite used customized fraud modules to limit the amount of failed online transactions.

How Dekra-Lite used customized fraud modules to limit the amount of failed online transactions.

Industry:

Decoration & Design

Decoration & Design

Headquarters:

Santa Ana, Ca

Santa Ana, Ca

Locations:

1

1

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The problem

The problem

Dekra-Lite struggled to manage their incoming Magento store payments from online orders. Cards didn't go through and orders wouldn't be processed which forced their team to call customers on a frequent basis. This caused a major problem with the efficiency of their invoicing process.

Instead of focusing on more important tasks, Dekra-Lite's accounting team had to manually monitor payments and follow up with customers each time a payment declined.

Learn how EBizCharge can reduce time spent tracking down customer payments.