In this episode of the Acu Connections Podcast, EBizCharge’s Matt Rogers joins host Amy Keenan. Matt’s spent 14 years at EBizCharge, a decade of it deep in the Acumatica ecosystem, and he’s here to unpack a problem most Acumatica users don’t realize they have until it’s already costing them.

Payments are often treated as an afterthought during implementation, buried under the bigger priorities of going live, and by the time teams realize their process isn’t efficient, manual work has already become the norm. Matt breaks down why this happens, what it actually costs a business, and how to know when it’s time to look beyond out-of-the-box functionality.

Tune in to learn:

• Why payment inefficiencies rarely show up as outright system failures, and why the real cost is hours of manual work spent finding, applying, and reconciling payments
• Who feels that pain first inside an organization, and how it ripples outward to affect sales, customer service, and overall cash flow
• Why some teams don’t even realize a better process exists, especially if they’ve always operated this way, and what tends to trigger that realization
• How to know when your business has outgrown out-of-the-box payment functionality inside Acumatica
• What to actually evaluate before choosing a payment solution, including current needs, where your business is headed, and how that solution will need to evolve with you
• How ongoing feedback from Acumatica partners and customers has directly shaped EBizCharge’s Acumatica product through 20+ releases over the past decade