How a sense of urgency to resolve support tickets impressed the SportsArt America team.
How a sense of urgency to resolve support tickets impressed the SportsArt America team.
Industry:
Manufacturing
Manufacturing
Headquarters:
Mukilteo, WA
Mukilteo, WA
Locations:
5
5
The problem
The problem
Whenever SportsArt America required support, their old payment processor made them feel like an inconvenience which impacted their efficiency and sometimes created costly delays in resolving critical issues.
Frustrated with this lack of support, SportsArt America felt the pressing need to find a more secure payment processing solution.
”
I wasn’t expecting to get this type of support from a vendor. You’ve certainly exceeded my expectations.
I wasn’t expecting to get this type of support from a vendor. You’ve certainly exceeded my expectations.
Ruben Mejia from Sports Art
The solution
The solution
SportsArt America finally found a solution that provides unparalleled care. EBizCharge offers in-house support with unlimited complimentary assistance to help answer any questions a business might have. With its team of reliable representatives, EBizCharge ensures prompt responses to inquiries, minimizing wait times and maximizing your business operations.
The results
The results
- Upgraded customer support
- Centralized payment processing inside their Dynamics GP software
After implementing EBizCharge’s Dynamics GP integration to accept credit card payments for products and spare parts, SportsArt America now has seamless day-to-day operations.
EBizCharge unlimited, in-house support team ensures short wait times to quickly and efficiently resolve any issue SportsArt America has and keep their systems running optimally. The level of support EBizCharge provides has surpassed SportsArt America’s expectations — they could feel the difference in the quality of service right away.
SportsArt America now has immediate access to a dedicated support team that’s invested in optimizing their payment processing system. Thanks to EBizCharge’s service and swift responses to support requests, SportsArt America can accept payments anytime and anywhere with ease.
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