How Bickes, Inc. increased payment security by digitally storing customer card information.
How Bickes, Inc. increased payment security by digitally storing customer card information.
Industry:
Distribution
Distribution
Headquarters:
Decatur, IL
Decatur, IL
Locations:
9
9
The problem
The problem
Bickes had to go through this entire process over the phone for every order, even repeat customers. Taking orders over the phone without any visual cues is a difficult task. Employees relied on auditory information and any data they wrote down to complete the transaction on their Macola software.