How Queue Associates reduced their average invoice collection time from 45 days to 5 days.

How Queue Associates reduced their average invoice collection time from 45 days to 5 days.

Industry:

Value Added Reseller

Value Added Reseller

Headquarters:

New York, NY

New York, NY

Locations:

14

14

Learn how EBizCharge can reduce time spent tracking down customer payments.

The problem

The problem

Queue Associates had a problem that many companies face. They had a ton of customer orders, but there was an issue with getting paid. When they sent out bills for their services, it took a long time, around 45 days, for customers to actually pay them. Each invoice required manual collection effort and cost the business up to 6 hours each week. The slow collection process wasn’t only time-consuming, but it had potential to affect cash flow. Without money flowing into the business, potential growth was at risk of being delayed. It was imperative that Queue Associates could find a solution before any issues arise.

Learn how EBizCharge can reduce time spent tracking down customer payments.

EBizCharge has cut our payment collection time tremendously. Our average DOS was previously about 45 days. Now that average is down to 5 days.

EBizCharge has cut our payment collection time tremendously. Our average DOS was previously about 45 days. Now that average is down to 5 days.

Jeffrey Goldstein from Queue Associates

The solution

The solution

EBizCharge offered Queue Associates a way to better manage their invoice payment workflow by integrating a payment processing module into their Microsoft Dynamics SL system.

The Microsoft Dynamics SL integration is pre-built by EBizCharge and allows businesses to run transactions on invoices, send email pay links and more– all from inside Microsoft Dynamics SL. With pre-built integrations, Queue Associates was able to quickly get EBizCharge implemented and were running transactions in no time.

See just how easily EBizCharge can be implemented in your business.

The results

The results

  • 88% decrease in payment collection time
  • Centralized payments into their Microsoft Dynamics SL system
  • Eliminated manual phone follow up to collect invoice payments

By integrating Microsoft Dynamics SL with email payment functionality, Queue Associates achieved a remarkable reduction in the time required to collect customer payments. Now, when their accounting team generates a new invoice, they have the option to process the transaction directly within Microsoft Dynamics SL or effortlessly send a payment link via email alongside the invoice.

This streamlined workflow has proven immensely advantageous for Queue Associates. Since its implementation, collection times have plummeted from a 45-day cycle to a mere 5 days. The email payment feature played a pivotal role in this success by eliminating the need for laborious manual phone call follow-ups, while the integration into Microsoft Dynamics SL helped to centralize all collection efforts.

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