How MH Eye Care eliminated follow-up phone calls with customers to capture credit card information.
How MH Eye Care eliminated follow-up phone calls with customers to capture credit card information.
Industry:
Manufacturing
Manufacturing
Headquarters:
Akron, OH
Akron, OH
Locations:
1
1
The problem
The problem
Previously, MH Eye Care processed credit card payments in batches at the end of each day. When some payments declined, they would spend hours tracking down the respective cards, resulting in a significant waste of company time and resources in attempts to make contact through calls.