How MH Eye Care eliminated follow-up phone calls with customers to capture credit card information.
How MH Eye Care eliminated follow-up phone calls with customers to capture credit card information.
Industry:
Manufacturing
Manufacturing
Headquarters:
Akron, OH
Akron, OH
Locations:
1
1
The problem
The problem
Previously, MH Eye Care processed credit card payments in batches at the end of each day. When some payments declined, they would spend hours tracking down the respective cards, resulting in a significant waste of company time and resources in attempts to make contact through calls.
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Much less communication back and forth between finance department and CSR's regarding declined cards. CSR's take full responsibility for capturing and gathering CC information.
Much less communication back and forth between finance department and CSR's regarding declined cards. CSR's take full responsibility for capturing and gathering CC information.
Colleen Joyce from MH Eye Care
The solution
The solution
Bikes Inc. began to notice significant time savings in their operations after adopting EBizCharge to streamline their payment flow.
The EBizCharge for Dynamics GP integration allows businesses to instantly process credit card payments and deposits on orders at the point of sale. With instant verification, this robust payment system verifies cards to ensure they’re valid and have sufficient funds. If declined, this information is immediately relayed back to the merchant to address the complication. This simplified process not only saves valuable time but also provides a seamless and secure payment experience for users.
The results
The results
- Improved efficiency through instant transaction verification
- Integrated payment processing directly in Dynamics GP
The EBizCharge integration into Dynamics GP enables MH Eye Care to instantly verify customer payments, significantly reducing the time spent on tracking declined credit cards by verifying the validity of the payment at customer checkout in real time.
EBizCharge’s email payment and request payment method collection tools eliminate the need for manual follow-up by phone, replacing it with customer-friendly features that help reduce DSO. This efficient approach has led to a more optimized payment workflow for MH Eye Care with improved communication between departments. The user-friendly interface of EBizCharge has been well-received, particularly by customer service representatives who can now charge credit cards directly in the order entry screen, eliminating the need for administrator intervention.
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