Gap International’s problem stemmed from its payment workflow. They were using two separate systems to generate invoices (Sage Intacct) and run credit card transactions which was extremely time-consuming.
Gap International used a separate system to run credit card transactions every time an invoice was created, which happened several times throughout the day. They also had to manually update each invoice as paid in Sage Intacct to reconcile payments. In addition to being time-consuming, this put Gap International at risk of human-related errors during the data entry process.