How Dekra-Lite used customized fraud modules to limit the amount of failed online transactions.
How Dekra-Lite used customized fraud modules to limit the amount of failed online transactions.
Industry:
Decoration & Design
Decoration & Design
Headquarters:
Santa Ana, Ca
Santa Ana, Ca
Locations:
1
1
The problem
The problem
Dekra-Lite struggled to manage their incoming Magento store payments from online orders. Cards didn't go through and orders wouldn't be processed which forced their team to call customers on a frequent basis. This caused a major problem with the efficiency of their invoicing process.
Instead of focusing on more important tasks, Dekra-Lite's accounting team had to manually monitor payments and follow up with customers each time a payment declined.
”
We had a lot of issues with having to always call back customers with credit card problems. Cards didn't go through ... things like that. That stuff has completely gone away 100% online.
We had a lot of issues with having to always call back customers with credit card problems. Cards didn't go through ... things like that. That stuff has completely gone away 100% online.
Eddie De La Rosa from Dekra-Lite
The solution
The solution
EBizCharge proved to be the solution Dekra Lite needed to overcome their ongoing inefficiency. EBizCharge provides merchants with the highest level of security settings available. With a versatile selection of a dozen fraud modules at their disposal, businesses have the flexibility to tailor their security measures precisely to their unique needs. Among the commonly used fraud modules are options such as IP blocking, country blocking, and duplicate transaction blocking.
These fraud modules are designed to seamlessly function across all of our eCommerce and accounting integrations, ensuring that your business isn't confined to a one-size-fits-all security framework across various points of payment acceptance.
The results
The results
- Eliminated unwanted declined transactions
- Added an online portal for customers to view and pay invoices
Dekra-Lite found an easy fix to their problem of declined online transactions. After connecting EBizCharge to their Magento store, they took control of their security settings to ensure transactions weren’t mistakenly being inaccurately declined and their accounting team no longer had to manually monitor these transactions.
Dekra-Lite also implemented a customer payment portal to create an even more “hands-free” payment system for their employees and provide a more convenient way for customers to view and pay invoices.
With EBizCharge, Dekra-Lite found a seamless payment solution to secure and streamline its payments and automate manual accounting processes.
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Consulting
