VIP-level support has kept Firewire Surfboards a longtime customer of EBizCharge.
VIP-level support has kept Firewire Surfboards a longtime customer of EBizCharge.
Industry:
Manufacturing
Manufacturing
Headquarters:
Carlsbad, CA
Carlsbad, CA
Locations:
4
4
The problem
The problem
Firewire Surfboards decided to implement the Acumatica ERP system into its infrastructure to better manage its operations. While Acumatica provides an excellent platform to achieve this, Firewire Surfboards still wanted an integrated payment solution to streamline its accounts receivable process and centralize customer payments.
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We've been very satisfied customers. You guys have always treated us like VIPs…Your support team’s been on it, and they've been willing to go the extra mile to ensure that we're up and running.
We've been very satisfied customers. You guys have always treated us like VIPs…Your support team’s been on it, and they've been willing to go the extra mile to ensure that we're up and running.
Franklin Shiraki, CFO at Firewire Surfboards
The solution
The solution
Firewire Surfboards had the pleasure of meeting the EBizCharge team at Acumatica Summit and heard more about their certified payment integration for Acumatica. Firewire Surfboards thought EBizCharge would be the best fit for its business model.
With the EBizCharge payment integration, Firewire Surfboards was able to accept and process credit card, debit card, and ACH payments directly inside its Acumatica system. EBizCharge’s payment integration also allowed Firewire Surfboards to securely store customer card information directly inside Acumatica.
In addition to these features, EBizCharge provided complimentary, direct support to quickly and effectively assist Firewire Surfboards with every need.
The results
The results
After integrating EBizCharge’s certified Acumatica payment solution, Firewire Surfboards was able to streamline and enhance its payment processing operations.
Alongside the internal benefits, Firewire Surfboards was able to enhance the overall user experience and provide a secure platform that its customers can trust to make payments.
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