How storing customer credit cards helped Auburn Manufacturing to save time and offload liability.
How storing customer credit cards helped Auburn Manufacturing to save time and offload liability.
Industry:
Manufacturing
Manufacturing
Headquarters:
Mechanic Falls, ME
Mechanic Falls, ME
Locations:
1
1
The problem
The problem
Auburn Manufacturing found themselves facing a challenge that's all too common in their industry. Despite having a numerous repeat customers, they did not have an optimized system for securely storing payment data. This forced them to manually store customer payment data, which, in turn, meant having to search outside of their payment system for the needed information during the checkout process. This created two major problems. Firstly, the reliance on manual processes left Auburn Manufacturing completely liable in the case of a data breach. Secondly, the timely nature of this manual process caused delays in payment processing, as they had to sift through an extensive sea of customer data to locate the necessary payment details.
Consequently, it became imperative for Auburn Manufacturing to address these challenges. Doing so wouldn't just enhance security; it would also streamline their payment procedures, ensuring a more efficient operation overall.
”
The software has really helped our customer service staff [and] saved us lot of time. One of the best assets is that we don’t have to store the credit card information ourselves.
The software has really helped our customer service staff [and] saved us lot of time. One of the best assets is that we don’t have to store the credit card information ourselves.
Joy Campbell from Auburn Manufacturing
The solution
The solution
EBizCharge offered Auburn Manufacturing a way to centralize their entire payment processing workflow into the tool they already use to create invoices and sale orders– Macola.
The Macola integration is pre-built by EBizCharge and gives businesses the ability to run transactions on invoices and sales order, right inside the software they were created in. With no development work needed, Auburn Manufacturing was able to get EBizCharge up and running in no-time.
The integration comes standard with a feature that proved to be worthwhile for Auburn Manufacturing– saved cards. This tool allows them to store customer credit card data inside the EBizCharge module, and off their physical devices.
The results
The results
- Smoother & faster checkout process
- Eliminated liability in the case of a data breach
By implementing a Macola integration equipped with the ability to save customer cards, Auburn Manufacturing effectively tackled both problems created by their disconnected payment system. This innovative feature empowered their accounting team to securely store customer credit card information in the cloud, eliminating the need for physical storage on their premises. By saving the data to their EBizCharge account, the liability in the event of a data breach was effectively transferred away from them– ensuring Auburn Manufacturing would not be at fault. Security wasn’t the only benefit though. Auburn Manufacturing could now easily save payment data to customer profiles on their system. This would help their accounting team locate payment data immediately when creating new invoices and sales orders– saving hours each day.
More customer stories
More customer stories
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Manufacturing
Auburn Manufacturing–
How storing customer credit cards helped Auburn Manufacturing to save time and offload liability.
Decoration & Design
Dekra-Lite–
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Consulting
