Implementing NetSuite Payment Links to Improve Collection Rates

Anyone managing accounts receivable in a growing business knows the routine: you send out an invoice, wait, follow up, wait some more, and maybe send another reminder. All the while, cash flow slows, and your team spends time chasing payments instead of closing the books.

A big part of the problem? Friction. If customers have to log in to a portal, write a check, or call in a card number, they’re less likely to pay quickly. But a simple, effective tool has been improving collection rates across B2B teams: the NetSuite payment link.

This article will walk through what NetSuite payment links are, why they’re worth implementing, and how to get the most out of them using the right tools and integrations. If you’re responsible for improving collections or tightening up NetSuite billing workflows, this guide is for you.

What Are NetSuite Payment Links?

A NetSuite payment link is a secure, one-click URL that allows customers to pay an invoice instantly—no logins, no downloads, no hassle. You can embed these links in emails, invoices, or reminder messages, giving your customers a direct route to submit payment with just a few clicks.

Compared to the traditional invoice-then-wait model, payment links offer a more customer-friendly way to pay. Whether sending out thousands of invoices per month or handling a few high-value ones, payment link NetSuite functionality helps streamline collections without putting extra work on your accounts receivable (AR) team.

They fit naturally into your existing NetSuite billing workflow and can be triggered manually or through automation tools like SuiteFlow. And because they’re tied to specific invoices, they reduce the risk of payment mismatches or errors.

Benefits of Using Payment Links

The biggest and most immediate benefit? Faster payments. Businesses that implement payment links often see reduced days sales outstanding (DSO), which improves cash flow and reduces the burden on AR teams.

It’s also just more convenient for everyone. Customers can pay right from their phone, laptop, or tablet, whether in the office or on the go. No passwords to remember, no separate portals to manage. A payment link NetSuite email puts the “Pay Now” option front and center.

On the internal side, finance teams spend less time tracking down payments. Because NetSuite payment links are connected to invoice records, they reduce manual matching and make the reconciliation process more straightforward.

How to Set Up and Send NetSuite Payment Links

Getting started with payment links in NetSuite is relatively straightforward. First, make sure your NetSuite account is set up to support the feature. If you’re using a NetSuite-integrated payment processor, you’ll typically find payment link options available through that system’s settings.

From there, configure how and where you want the links to appear—on invoices, in email templates, or as part of automated payment reminders. Some businesses prefer embedding them directly into the invoice PDF, while others include them in email footers or payment notifications.

Your payment processing solution should support multiple methods like credit cards, ACH, or even mobile payment options. The key is to make it easy for customers to pay in the way that suits them best.

This is also where a good NetSuite integration pays off. If your payment processor is deeply embedded into your NetSuite environment, sending and managing these links becomes seamless.

Real-Time Tracking and Reconciliation

One of the best things about using NetSuite payment links is the visibility you gain into the collection process.

When a customer opens a payment link, makes a payment, or lets it sit idle, you’ll see those changes reflected in your NetSuite account. Many systems offer real-time status updates so your AR team knows exactly where each invoice stands. That level of transparency is hard to achieve with traditional billing methods.

And when payments come through, they can be automatically applied to the correct invoice. No manual entry. No chasing down bank statements. A reliable payment processing solution ensures each payment is logged accurately and applied instantly—saving your team time and reducing errors.

EBizCharge Integration with NetSuite Payment Links

EBizCharge enhances the NetSuite payment link experience by offering branded, PCI-compliant payment pages that reflect your company’s identity and security standards. It’s a fully integrated payment solution that plugs directly into NetSuite and simplifies the entire billing and payment cycle.

With EBizCharge, customers can pay invoices via NetSuite credit card processing, ACH, or other supported methods using a secure payment link. Payments update automatically in NetSuite, and you can track activity in real time.

EBizCharge also brings useful AR features like saved payment methods, automated reminders, and built-in fraud protection—all inside the NetSuite ecosystem. It’s a smart fit for teams looking to modernize how they handle collections without building a system from scratch.

The key advantage is that EBizCharge doesn’t feel like an outside tool. With deep NetSuite integration, everything happens in one place—from sending the invoice to receiving the payment.

Best Practices for Driving Adoption

Getting the most out of NetSuite payment links isn’t just about setup—it’s also about ensuring your team and customers are on board.

Start by training your AR staff and customer service team on when and how to use payment links. Build them into your standard invoicing and follow-up templates. Let customers know what to expect and where to find the link when an invoice arrives.

Consider adding gentle nudges or incentives, like highlighting early payment discounts when using the link. You can also schedule follow-up emails with links pre-embedded—so paying is always just one click away.

When it’s easier to pay, customers are more likely to do it quickly. And with the right payment processor in place, the backend of your NetSuite payment processing will stay just as smooth.

Getting Paid Faster With NetSuite Payment Links

NetSuite payment links offer a simple, effective way to reduce friction and improve collection rates. They give your customers a more convenient payment experience and give your team real-time insights into what’s working and what’s still pending.

With tools like EBizCharge that offer a seamless NetSuite integration, it’s easier than ever to embed payment links into your billing process and start seeing results. Whether you’re dealing with high volume or high-value invoices, a secure, flexible payment solution can make a big impact.

Start small, pilot it with a few customers, track the results, and expand from there. Chances are, once you see how much smoother collections can be with payment links, you won’t want to go back.