How VinoTemp made chargebacks and disputes a worry of the past.
How VinoTemp made chargebacks and disputes a worry of the past.
Industry:
Distribution
Distribution
Headquarters:
Henderson, NV
Henderson, NV
Locations:
1
1
The problem
The problem
VinoTemp was faced with the challenge of mitigating disputes and chargebacks.
Due to their previous payment system’s limited ability to monitor credit card transactions, VinoTemp frequently struggled to verify the legitimacy of a purchase. This led to a loss of initial funds from sales, chargeback fees, fulfillment and shipping expenses, and additional material-related costs.
As a result, VinoTemp’s cash flow was significantly impacted, so they needed a solution to avoid future disputes and chargebacks.
”
Our biggest issue was disputes/chargebacks. The chargeback department responses are timely and are there to assist with all cases.
Our biggest issue was disputes/chargebacks. The chargeback department responses are timely and are there to assist with all cases.
Maryanne Liavaa
The solution
The solution
EBizCharge provides a solution to mitigate chargebacks through its customizable fraud modules. With features like IP and country-based transaction blocking, duplicate transaction control, and more, you have a suite of powerful methods to safeguard against fraudulent activities. In addition, our dedicated chargeback management department is designed to help mitigate and prevent disputes to protect businesses revenue.
The results
The results
- Customizable fraud modules to prevent chargebacks
- Chargeback management to fight disputes
- Centralized payment processing inside Sage 100
VinoTemp reclaimed its reputation by centralizing its payments using EBizCharge’s Sage 100 integration. The EBizCharge payment gateway comes equipped with enterprise grade security features and fraud detection and prevention technology to better secure transactions for VinoTemp.
Now, Vinotemp can conduct business securely and confidently with EBizCharge’s customizable fraud modules to prevent threats and chargebacks, as well as a dispute management team to help them resolve issues in real time.
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