EBizCharge White Logo  Case Studies

EBizCharge White Logo  Case Studies

Front of the House Finds Seamless SAP B1 Solution with EBizCharge

Front of the House Finds Seamless SAP B1 Solution with EBizCharge

EMS Safety Streamlines Payments with EBizCharge

Challenge

Front of the House was using a payment integration that did not integrate to the newest version of SAP B1. They needed to find a solution that would work ASAP.

Solution

EBizCharge filled that role perfectly. Installation was fast and seamless. Front of the House was able to start accepting credit cards in the updated software in a short manner of time.

Front of the House Streamlines Payments with EBizCharge

Interview

“For me, if I don’t ever have to think about credit cards, that’s the best situation to be in.”

— DONNA WINKLER
Senior Director of Finance and HR

“For me, if I don’t ever have to think about credit cards, that’s the best situation to be in.”

— DONNA WALKER
Senior Director of Finance and HR

EMS Safety Streamlines Payments with EBizCharge

Company: Front of the House

Industry: Manufacturing & Hospitality

Description: Front of the House has been supplying timeless and unique dinnerware to businesses in hospitality and foodservice since its start in 2002. In 2018, Front of the House placed eighth for the Fortune® Best Workplaces in Manufacturing and Production list, highlighting their strong commitment to teamwork.

ERP/Accounting Software Used: SAP B1

EBizCharge Products Used: 

Accounting Integration
Mobile App
Customer Payment Portal
Point of Sale
Virtual Terminal
Visit Front of the House Website
Visit Front of the House Website
Contact EBizCharge Sales
Contact EBizCharge Sales

How are you and your team using EBizCharge?

We are using it to collect advanced deposits from our customers and to settle accounts receivable balances.

What was the most obvious advantage you felt EBizCharge offered during the sales process?

There are only a few companies that we pinpointed that have an effective interface with SAP B1… We were forced to find a new company because the one that we had didn’t have a version available with the latest upgrade.

"There are only a few companies that we pinpointed that have an effective interface with SAP B1..."

“One because the product is good… And [two] that my challenges are overseen. I think it’s a better rate overall, and the personal service from the leadership.” — Donna Winkler, Senior Director of Finance and HR

“One because the product is good… And [two] that my challenges are overseen. I think it’s a better rate overall, and the personal service from the leadership.” — Donna Winkler, Senior Director of Finance and HR

How did you hear about EBizCharge?

Our SAP business partner, which is Pioneer B1… did the research for us in finding credit card solutions that worked with the version of SAP we were on, and they arranged the demo, so it was really through them.

Can you measure any reduced costs by using EBizCharge?

Our credit card fee cost is definitely better.

Do you have any overall feedback or advice for us as a company?

I’m satisfied, really. For me, if I don’t ever have to think about credit cards, that’s the best situation I can be in… My biggest satisfaction point is that it’s very stable and I don’t have [issues.]

"My biggest satisfaction point is that it’s very stable and I don’t have [issues.]"

Why do you do business with us?

One because the product is good… And [two] that my challenges are overseen. I think it’s a better rate overall, and the personal service from the leadership. Those are the reasons I haven’t looked for any other products… I get phone calls all the time. For me if credit cards aren’t broken, there’s no reason to change.

Ready to give EBizCharge a go?
Schedule a free demo today

Ready to give EBizCharge a go? Schedule a free demo today

Get a Demo
Get a Demo