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Video: How to Merge Accounts in Salesforce

In this video we’ll discuss how to merge accounts in Salesforce. Merging accounts in Salesforce is an integral aspect of Salesforce when you have duplicate accounts or want to combine any two accounts for a particular reason.

This video is part of our Salesforce learning center. Find more like it here.

To merge your accounts using Salesforce Classic follow these steps:

  1. Go to the Accounts Tab after clicking the “+” on the Salesforce Classic home screen.
    navigating to the accounts tab from the salesforce classic dashboard
  2. Once you’re on the Accounts page, select Merge Accounts on the bottom right of your screen.
    clicking on merge accounts in salesforce classic
  3. Then, select the accounts that you wish to merge. Once you’ve finished selecting the accounts, hit “Next”.
  4. Make sure everything looks good on the next page, and finish the process by clicking “Merge”.
    finishing up the process of merging accounts by selecting merge
  5. Finally, confirm the merge by selecting “OK”.
    finishing merging accounts by selecting ok

Conclusion

If you are currently using Salesforce Lightning, there isn’t an option to merge your accounts. You’ll need to switch it back to Salesforce classic. Once you’ve made it to the Salesforce classic home screen, navigate to the plus symbol. Navigate over to the accounts tab. Select ‘merge accounts’. From here, you can see an overview of all the reports your team has previously run. Type in the accounts you wish to merge. Select them. Hit ‘Next’. Then click Merge.

Merging your accounts in Salesforce Classic is simple and effortless when following these steps.

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