FAQ

Frequently asked questions about EBizCharge

General

How can EBizCharge decrease my days outstanding?

A major cause of late payments traces back to poor payment technology and inconvenient payment options.

We aim to make it as convenient as possible for your customers to pay invoices online with tools like email payments, a customer payment portal, recurring billing and more.

Does EBizCharge add extra steps to my invoicing workflow?

No. You can create orders the same way. The EBizCharge module will automatically attach to each invoice offering the customer convenient payment options.

What are integrated payments?

Integrated payments is a term used to describe payment solutions that automate manual accounting practices like collection and reconciliation, and eliminate costly double data entry and human error.

What are the benefits of integrated payments?

Benefits of integrated payments include; faster payment collection, elimination of manual practices, elimination of double data entry and human error, and in some cases reduced costs.

When can I expect my money after a transaction has been made?

If all batches are closed on time, the funds should be deposited in your account within 24 hours.

Can I manually enter (or key-in) a payment?

Yes. EBizCharge offers key-in options when a card cannot be present during a transaction.

Can I accept a chip card?

Yes. EBizCharge offers both stationary and mobile-friendly EMV devices to take in-person payments.

Can I process refunds?

Yes. Refunds can be processed using EBizCharge.

What does EBizCharge cost?

EBizCharge charges a customized fee that is dependent on the card types you charge. With our customizable pricing, businesses can typically save up to 43% compared to previous payment processors.

How do I get in touch with sales?

You can get in touch with sales by filling out one of our webforms, or by calling our office directly. (888) 500-7798

Do I need a merchant account?

Yes. You will need to open a merchant account with EBizCharge in order to use our services.

How can I order a new physical terminal?

To order a new terminal please call this number: (888) 500-7798

Will my business qualify for a merchant account?

EBizCharge is proud to onboard 95% of all US or Canada-based applications, including high-risk businesses.

Does EBizCharge offer a virtual terminal?

Yes. You can learn more about the EBizCharge virtual terminal here.

Can I use my current payment processor?

No. You will need to open a merchant account with EBizCharge in order to use our services.

What eCommerce platforms does EBizCharge work with?

EBizCharge works with 30+ eCommerce platforms. Find them all here.

What payment methods does EBizCharge support?

EBizCharge supports all major credit cards, debit cards, and eChecks.

Does EBizCharge offer professional services to help us integrate and deploy?

Yes. Our in-house support team handles the integration of the software. Installation is easy and only takes about 30 minutes.

Is EBizCharge PCI compliant?

Yes. EBizCharge has built-in security features that ensure businesses remain PCI-compliant.

Does EBizCharge support EMV?

Yes. EBizCharge has a variety of EMV devices that can work with our software.

How is my customer data stored?

Your customer data is securely stored off-site on our servers.

Does EBizCharge encrypt my customers’ data?

Yes. all sensitive data is encrypted and tokenized to prevent fraudulent acts.

How are chargebacks handled?

Chargebacks can be handled by reaching out to our chargeback management team. Simply call this number for help: (888) 500-7798

How are support issues handled?

Our in-house support team can solve any issues that arise. You can find their contact information here.

What happens if I update the software I’m integrated into?

EBizCharge will continue to work after the software is updated. If you run into any issues, please contact our support team.

Can’t find an answer you’re looking for?

Reach out to us! A team member will gladly answer any questions you might have.

Ready to talk to us? There’s no commitment needed!

Ready to talk to us? There’s no commitment needed!

Prefer to call? 888-500-7798

“When you speak to a person they are always friendly and happy to assist you. Excellent Product, Excellent Service, I would recommend this to anyone.”

Jole K, on Capterra

EMV Terminal

Securely accept in-person payment with EMV machines.

Virtual Terminal New!

Accept credit cards on any web browser, and from any device.

Text-To-Pay Coming Soon!

Text payment links to your customers for speedy transactions.

Hosted Checkouts

A “no code” online payment solution that easily integrates to your website.

Saved Cards

Securely save customer cards for quick checkouts upon repeat visits.

Auto Payments

Automatically close a customer’s statement amount at the end of each pay period.

Recurring Billing

Set customers up on recurring invoice payments. Ex: $10 recurring invoice each month