EMS Safety Services Eliminates Manual Accounting Work with Auto-Reconciliation

EMS Safety Services Eliminates Manual Accounting Work with Auto-Reconciliation

Medical

Industry

20+ Years

In Business

EMS Safety Case Study

“Now our customers can use their saved credit cards to purchase from our eCommerce site…and updated saved credit cards.”

“Now our customers can use their saved credit cards to purchase from our eCommerce site…and updated saved credit cards.”

Marian Lepore

CEO

What types of goals or tasks are you using EBizCharge to accomplish?

What types of goals or tasks are you using EBizCharge to accomplish?

When we selected EBizCharge, our goals were to streamline and integrate the customer payment process for every payment avenue and decrease employee time while improving the customer experience by allowing customers more self-service opportunities. Now our customers can use their saved credit cards to purchase from our eCommerce sites, place phone orders, pay open invoices, and update saved credit cards.

What was the most obvious advantage you felt EBizCharge offered during the sales process?

What was the most obvious advantage you felt EBizCharge offered during the sales process?

We have implemented many different types of software, and each time the implementation has been more complicated and costly than expected, with varying results. Century Business Solutions’ staff said they would assist our implementation team and train our staff at no charge. Their sales process did not end when we signed up. Their development team took the time to learn our sales process and was extremely knowledgeable of our ERP. They helped us work through the few surprises during implementation. Once implemented, EBizCharge did exactly what it was supposed to do.

“Your high level of customer service, regular updates to your product and consistent pricing have made me a very satisfied customer.”

“Your high level of customer service, regular updates to your product and consistent pricing have made me a very satisfied customer.”

Marian Lepore CEO and Founder

What was the reason you did not buy our product or a similar product sooner?

What was the reason you did not buy our product or a similar product sooner?

I assumed it would be a much larger financial investment. The return on decreased employee hours, compliance, streamlined processes and higher customer satisfaction far outweighs the cost of implementation.

Were there any other advantages you discovered after using the product more regularly?

Were there any other advantages you discovered after using the product more regularly?

They assisted us with the occasional chargeback and were easy to contact with questions. Our previous experiences with contacting credit car processors were all negative, with long telephone hold times, conflicting answers, and uncaring customer service reps.

Can you measure any reduced costs from using EBizCharge?

Can you measure any reduced costs from using EBizCharge?

Estimate 75% time savings for sales processing and accounting.

Why do you do business with Century Business Solutions?

Why do you do business with Century Business Solutions?

Your company seems to be foc