When we selected EBizCharge, our goals were to streamline and integrate the customer payment process for every payment avenue and decrease employee time while improving the customer experience by allowing customers more self-service opportunities. Now our customers can use their saved credit cards to purchase from our eCommerce sites, place phone orders, pay open invoices, and update saved credit cards.

We have implemented many different types of software, and each time the implementation has been more complicated and costly than expected, with varying results. Century Business Solutions’ staff said they would assist our implementation team and train our staff at no charge. Their sales process did not end when we signed up. Their development team took the time to learn our sales process and was extremely knowledgeable of our ERP. They helped us work through the few surprises during implementation. Once implemented, EBizCharge did exactly what it was supposed to do.

I assumed it would be a much larger financial investment. The return on decreased employee hours, compliance, streamlined processes and higher customer satisfaction far outweighs the cost of implementation.

They assisted us with the occasional chargeback and were easy to contact with questions. Our previous experiences with contacting credit car processors were all negative, with long telephone hold times, conflicting answers, and uncaring customer service reps.

Estimate 75% time savings for sales processing and accounting.

Your company seems to be focused on a long-term relationship rather than a quick sale. You didn’t lock us into a lengthy contract, but from the very beginning ensured that your product and service met our needs. I appreciate this because it takes time to implement a solution that integrates with all our sales platforms. Your high level of customer service, regular updates to your product, and consistent pricing has made me a very satisfied customer.

EMS Safety Services provides CPR and first aid training to companies, schools, government agencies, and individuals. EMS also sells high-quality emergency preparedness supplies.